Shipping policy
NUR Essentials — Shipping Policy
Overview
At NUR Essentials, we are committed to delivering your skincare products safely and on time. Please read our shipping policy before placing your order.
1. Shipping Coverage
We currently ship across Pakistan only. We do not offer international shipping at this time.
2. Shipping Partner
All orders are shipped through TCS Courier. Once your order is dispatched, your TCS tracking number will be shared with you via WhatsApp or email.
3. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
- Orders placed before 3:00 PM (Monday–Saturday) are processed the same day.
- Orders placed after 3:00 PM or on Sundays will be processed the next business day.
- Processing may take longer during public holidays or sale periods.
4. Estimated Delivery Time
| Destination | Estimated Delivery |
|---|---|
| Major Cities (Karachi, Lahore, Islamabad) | 2–3 Business Days |
| Other Cities & Towns | 3–5 Business Days |
| Remote / Interior Areas | 5–7 Business Days |
Delivery times are estimates and may vary due to weather, holidays, or courier delays.
5. Shipping Charges
Shipping charges are calculated at checkout based on your location.
- Standard shipping: Rs. 200 – Rs. 300
- Free shipping promotions will be announced on our website and social media when available.
6. Order Tracking
Once dispatched, you will receive a TCS tracking number. Track your order at tcs.com.pk or contact us on WhatsApp for assistance.
7. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan, subject to TCS availability in your area.
- COD orders must be confirmed before dispatch.
- Please ensure someone is available at the delivery address to receive and pay for the order.
- If an order is returned due to customer unavailability, a re-delivery fee may apply.
8. Damaged or Lost Shipments
If your order arrives damaged or is missing, please contact us within 48 hours of the expected delivery date. We will coordinate with TCS and arrange a replacement or refund as applicable.
9. Incorrect Address
Please ensure your delivery address is correct and complete before placing your order. NUR Essentials is not responsible for delays or non-delivery due to an incorrect address. Re-delivery charges may apply for returned parcels.
10. Contact Us
For any shipping queries, reach us at:
- WhatsApp / Phone:0309 6607230
- Email: nuressentials.pk@gmail.com
- Instagram / Facebook: @NUREssentials
Customer support is available Monday – Saturday, 10:00 AM – 7:00 PM PKT.
NUR Essentials — Crafted with care, delivered with trust.